Welcome to ALLIED GRAND TRADING LIMITED. We aim to ensure your complete satisfaction with your purchase of women’s shoes. Please review our Returns Policy below for information on returns, exchanges, and refunds.
1. Return Eligibility
- We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Returns on items such as final sale, clearance, or personalized products may not be accepted unless there is a manufacturing defect or shipping error.
2. Return Process
- To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order. Provide your order number and details of the item(s) you wish to return.
- Our team will assist you in processing the return, providing you with instructions on how to ship the item back to us.
3. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to the original method of payment within a reasonable timeframe.
4. Exchanges
- If you wish to exchange an item for a different size or color, please contact our customer service team to arrange the exchange process.
- Exchanges are subject to product availability. If the desired item is unavailable, we can process a return or offer an alternative solution.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
- Original shipping costs are non-refundable unless the return is a result of our error.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will assist you in resolving the issue promptly.
7. Contact Us
If you have any questions or concerns regarding our Returns Policy, please reach out to our customer service team at [email protected]. We are dedicated to providing you with excellent service and ensuring a smooth returns process.
Thank you for shopping at ALLIED GRAND TRADING LIMITED. Your satisfaction is our priority, and we are here to assist you with any returns or exchanges to make your shopping experience with us enjoyable and hassle-free.